Snowballs

We hope you love our products! It is our policy to show and review the order with the customer upon pick-up or delivery. We ask that you carefully look at your order and make sure there were no errors made. We consider this process acceptance of the product, and no refunds will be issued in regards to the appearance.

If there’s a problem with your purchase, please call 352-234-4352 within 48 hours and provide us with an explanation of the problem and your contact information. One of the owners will follow up with you as soon as possible. In instances of incorrect or unsatisfactory product, the product or a portion of the product must be returned. Your original receipt is also required to resolve any discrepancy.

We do not offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!